Client Rights

♦ You have the right to be treated with respect as an Aboriginal or Torres Strait Islander person.You have the right to be treated well.

♦ You have the right to assessed for our services.

♦ You have the right to know what services are available for you.

♦ You have the right to make decisions about the service you received.

♦ You have the right to choose another service.

♦ You have the right to be involved in any changes to your services.

♦ You have the right to a high quality service.

♦ You have the right to refuse service without it impacting future services.

♦ You have the right for your information being kept private and confidential.

♦ You have the right to be given all relevant information about our service, including rights, complaints and grievance procedures.

♦ You have the right to complain about the service you receive.

♦ You have the right for any complaint you make to be dealt with speedily and appropriately.

♦ You have the right to choose someone to support you when making a complaint.

♦ You have the right not to give consent to release any information about you.

♦ You have the right to access and information that the AAL has about you.

♦ You have the right to be treated with dignity.