Client Rights

You have the right to be treated with respect as an Aboriginal or Torres Strait Islander person.You have the right to be treated well.

You have the right to assessed for our services.

You have the right to know what services are available for you.

You have the right to make decisions about the service you received.

You have the right to choose another service.

You have the right to be involved in any changes to your services.

You have the right to a high quality service.

You have the right to refuse service without it impacting future services.

You have the right for your information being kept private and confidential.

You have the right to be given all relevant information about our service, including rights, complaints and grievance procedures.

You have the right to complain about the service you receive.

You have the right for any complaint you make to be dealt with speedily and appropriately.

You have the right to choose someone to support you when making a complaint.

You have the right not to give consent to release any information about you.

You have the right to access and information that the AAL has about you.

You have the right to be treated with dignity.