Complaint Process

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Complaint Process

STEP 1:

If you feel comfortable, please discuss your problem/s with your worker.

Once the problem/s have been identified it may be possible to find a solution that is acceptable to both parties

STEP 2:

If you are not satisfied with the response provided by the Worker, you can request in writing further consideration of your complaint. The appeal should be directed to the CEO.

The CEO will investigate the appeal and make a formal response to you within 30 days of the appeal being lodged.

STEP 3:

If you are not satisfied with the response provided by the CEO, you can request in writing for further consideration of your complaint. The appeal should be directed to the Board of Management.

The Board of Management will investigate the appeal and make a formal response to you within 30 days of the appeal being lodged.

In the event that you remain unsatisfied with the outcome of your complaint, AALI staff will assist you to access contact information for independent complaints agency.

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